Client Complaints Procedure

Don’t let us fall short of our commitment to delivering exceptional service and high ethics.

If you’re unhappy with the service you have received, please share your feedback with us. We will do our best to resolve matters as quickly as possible.


Get in touch

Send an email to:

We will send you an initial response within 3 to 5 working days.

So that we can respond to you personally, we ask that you provide us with your policy reference number, name, contact details and a clear and factual description of your complaint, suggestion or feedback. All information and queries are dealt with the utmost confidentiality.